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Policies

 Return Policy - Money Back Guarantee

  • If, during 30-days from receipt of product a customer is not 100% satisfied with their purchase, Pet Club PCR will take it back and provide a full refund.

 Errors, Defects, or Damaged Items

  • In the unlikely event we've made an error with your order or a product is defective or damaged in shipping, call us immediately at 866-482-0707 or email us at cs@petclubpcr.com so we can make it right.

 Important Notes About Returns & Exchanges

  • If merchandise is returned in "as-new" condition in its original packaging within 30 days of purchase because you have changed your mind, a credit for the item will be issued to the method of payment used when the order was placed. All “as new” returns MUST include a valid RMA (Return Merchandise Authorization) number issued by Pet Club PCR. Returns we receive damaged because of inadequate packaging will be limited to a Pet Club PCR merchandise credit.
Privacy Policy (updated 4/01/2018)
  • At Pet Club PCR, your privacy and security is important. This Privacy Policy was created to inform you of the steps we take to maintain your privacy but also provide you with information on why we gather information from you, how we collect it, how we use it, and the choices you have regarding our use of personal information you have provided.
  • By visiting our website or purchasing from Pet Club PCR, you are accepting the terms described in this policy. We may modify or add to this policy on occasion and encourage you to review it periodically for updates.
  • Why do we gather information? Pet Club gathers personal information to process your orders, help improve our products and customer service, communicate with you, provide a more personalized shopping experience and to inform you, and your gift recipients, of special offers and discounts directly from us, our affiliated brands and selected third parties.
  • Information You Provide. Pet Club PCR collects and stores information from you through our website, emails, mail, and telephone. You provide us with your name, address, phone number, email address, credit card information and other information when you do such things as place an order, join our Pet Club, sign up for promotional emails, request product information or make use of other content on our website or social media accounts. That information is used to communicate with you, process your order, administer Pet Club programs and/or allow you to redeem points, provide product information or provide other information that you may request, collect payment for products and services you purchase, respond to your questions, and customize your shopping experience. We may also use this information to send you information about other products and services that may be of interest to you.
  • Credit Card and Personal Information Data. Pet Club PCR takes steps to protect any sensitive data you share with us. Pet Club PCR’s website employs Secure Socket Layer (SSL) software which means all personal data you send us (name, address, credit card information, etc.) is encrypted during the entire transmission process, protecting your confidential information from interception and hacking. If you're uncomfortable entering your payment information online, we encourage you to call our customer care representatives at 866-482-0707 for assistance with your order.
  • PCI Compliance. Security of your credit card and other payment information is extremely important to us. We meet or exceed all requirements of the Payment Card Industry Data Security Standards (PCI DSS) as established by the PCI Security Standards Council to protect your cardholder data. We employ a variety of methods, including firewalls, encryption, and other best practices to keep your payment information secure at all times.
  • Use of "Cookies" and "Action Tags". A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Pet Club PCR member and to provide certain features to you. Most web browsers allow you to disable the use of cookies. However, if you disable this feature, certain aspects of the Pet Club PCR website, such as the shopping cart, may not function properly.
  • We have relationships with third parties who may receive non-personal information directly from the cookies placed by our website on your computer to assist us in analyzing and improving our business and products. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
  • Our website also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, our website does NOT use action tags to collect or transfer personal information.
  • Email Addresses. We do not sell or rent our customers' email addresses to third parties, but we may use these addresses for our own marketing purposes. You can opt out of receiving promotional emails at any time. Instructions on how to opt out are included in every promotional email.
  • Mailing Addresses. Your mailing address may be added to our direct mail mailing list. Your mailing address will not be shared with other parties.
  • Portions of the website (such as our Pet Club PCR member registration) may require registration and log-in processes in which you will select a user ID and password. You are responsible for maintaining the confidentiality of any password and for all activities that occur using your password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your password or accounts.
  • Sharing Information. Unless otherwise noted above, we do not rent, share or exchange customer email addresses in the ordinary course of business. However, we may sell, transfer or assign customer information in connection with a merger, consolidation, sale of assets or similar business transaction.
  • Contact Information. If you feel that we are not following our stated Privacy Policy, you may contact us via any of the methods listed above, or state and local chapters of the Better Business Bureau. 
Shipping Policy / FAQs
  • How much will it cost to ship my order?
    • If you ship to a physical (street) address or PO Box within the contiguous 48 States, we offer $7.95 flat rate shipping through USPS.
    • Shipping to APO boxes: We ship to Postal Service, APO, DPO, and FPO. The US Postal Service will deliver to the Military Post Office, which then delivers the package to the Military location.
    • Do you offer in-person pick-up? No.
    • How can I look at more shipping options? Currently we ship all packages via the Postal Service. We will provide expedited delivery for an additional cost.
    • How much will it cost to ship to another country? Please contact us for shipping costs to other countries. Regulations may prevent us from shipping to all countries.
    • When can I expect my order to ship? Most orders ship within 48 hours. (excluding weekends and holidays)
    • My order hasn’t shipped because something was on backorder; what should I do? If an item is on backorder, it will be marked as such in your cart during checkout. Backordered items do not split out automatically. If you wish to split the order so the rest of your order ships sooner, please email cs@petclubpcr.com with your order number and we can split your order for you.
    • If items in my order ship separately, will I be charged extra? As long as you place one single order with shipping to one address, you will not be charged extra shipping for a split order.